I bought a mattress with a value of $2000.00 which ended up being defective and I had it exchanged after putting a fight with customer service to get service due to spending many horrible nights! Mattress wasnt even 3 months old. Finally got a new mattress which I am facing the same problem and I am experiencing the same issue with customer service, giving me a hard time with service! Very unimpressed with handling of customer service I have left a message with the supervisor and to no surprise, haven't heard from her. Probably even writing an email as doing so will not get me much service which leaves me no option but to contact consumer protection and make an issue into the local papers about how horrible the service is and how Dormez Vous doesn't live by their motto of customer satisfaction guaranteed! Thanks for nothing! A very disappointed and dissatisfied customer! Hope this lands to the president of the company!
If I were able to not give a star for rating, I wouldnt!